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Return & Refund Policy

As we strive to provide fast shipping times for our customers, orders are sent out on an hourly basis. Because of this, any cancellations and returns will have to be made within the same hour that the order is made.

Anything beyond this would make it impossible to change an order, we would be unable to make any refunds or changes to your order. Simply put, we try our best to help you but if we can't... we hope you understand!


Should an item come defective or "not as described" (such as the item looking different from the images provided,wrong size sent to you etcetera), Epic Gear Vault would provide an exchange or a total refund of the item. In the event that you have a refund, please send it back with a tracking number in case items get lost!