Our online store is protected by Secure Sockets Layer certificate (SSL) with an encryption key length of 256-bit, the highest level of commercial security available. What this means is your personal information is both safe and secure.
Shipping times vary; we aim to process and ship your order within 3-4 working days, and delivery can be 4-7 working days if shipped from within the USA, or normally 15-25 working days if shipped internationally.
Some items may take longer if shipped internationally, depending on various factors, such as which postage service/company is being used, and any potential delays with customs. If you are experiencing any unexpected delays with receiving your order, please contact your shipping company and provide them your tracking number.
If you have any additional questions, please contact us at firstname.lastname@example.org
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Should an item come defective or "not as described" (such as the item looking different from the images provided,wrong size sent to you etcetera), Epic Gear Vault would provide an exchange or a total refund of the item. In the event that you have a refund, please send it back with a tracking number in case items get lost!
As we strive to provide fast shipping times for our customers, orders are sent out on an hourly basis. Because of this, any cancellations and returns will have to be made within the same hour from the time the order is made.